GENERAL TERMS & CONDITIONS
Welcome to Poke Nimo! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by the terms below. Please read them carefully.
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1. Product Information
Our products are sold as blind boxes and blind packs, meaning the exact item inside is a surprise and cannot be selected. Product images are usually for illustration purposes only and may not reflect the exact contents of the box you receive.
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2. Pricing & Payment
All prices are listed in United Arab Emirates Dirham (AED) and are subject to change without notice. Payment must be completed before orders are processed. We accept credit card and bank transfer as payment methods.
We reserve the right to cancel any order in case of pricing errors, suspected fraud, or payment issues.
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3. Shipping
Orders are typically processed within 2-4 business days. Delivery times vary based on location and shipping provider. We are not responsible for delays caused by carriers or customs. Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect information provided by the customer.
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4. Returns & Refunds
Due to the surprise nature of blind boxes & blind packs:
- Opened items are non-returnable and non-refundable.
- Returns are accepted only for unopened products in original, sealed condition.
- Return requests must be made within 7 days of delivery.
- Return shipping is the responsibility of the customer.
See our Return Policy (below) for full details.
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5. Order Cancellations
Orders can only be canceled if they have not yet been shipped. Once dispatched, cancellations are no longer possible.
Contact us at info@pokenimo.com as soon as possible if you need to cancel an order.
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6. User Accounts
To place an order, you may be required to create an account. You agree to:
- Provide accurate and current information.
- Keep your password confidential.
- Accept responsibility for all activities under your account.
We may suspend or terminate accounts found to be misused or fraudulent.
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7. Age Restrictions
You must be at least 18 years old or have permission from a parent/guardian to use this site and make purchases. By using this site, you confirm that you meet this requirement.
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8. Privacy & Data Handling
We take your privacy seriously. Any personal data you provide is used strictly to fulfill your order and improve your experience.
We do not sell or share your data with third parties, except as necessary for order processing and delivery. Please see our Privacy Policy (below) for more details.
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9. Intellectual Property
All content on this site (logos, images, designs, text) is owned by Poke Nimo General Trading LLC and protected by intellectual property laws. Unauthorized use, copying, or distribution is strictly prohibited.
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10. Limitation of Liability
All products are sold as is. We are not liable for any indirect, incidental, or consequential damages related to product use or website access.
Our maximum liability is limited to the amount paid for the product.
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11. Pre-Orders
We occasionally offer products for *pre-order* prior to release.
By placing a pre-order, you agree that:
- Estimated release and shipping dates may change.
- Payment is collected at the time of the order.
- Orders containing both in-stock and pre-order items will ship once all items are available, unless otherwise stated.
Pre-orders are non-refundable unless the product is canceled by us.
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12. Governing Law
These Terms & Conditions are governed by the laws of Abu Dhabi / United Arab Emirates. Any disputes shall be resolved in the courts of that jurisdiction.
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13. Changes to These Terms
We may update these Terms from time to time. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
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*Contact Us*
For any questions or concerns, please contact us at:
RETURN & REFUND POLICY
Thank you for shopping with us!
Due to the nature of blind box & blind pack products, we do not accept returns or offer refunds once a blind box & blind pack has been opened. This is to ensure fairness and maintain the surprise element for all customers.
Returns are only accepted if:
- The blind box is unopened and in its original packaging.
- The return request is made within 7 days of delivery.
- The item is not damaged or tampered with.
Please note:
- Opened or partially opened blind boxes are not eligible for return or refund.
- Shipping costs are non-refundable.
- If the return is approved, you will be responsible for the return shipping.
If your product arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with clear photos, and we’ll be happy to assist.
For any return requests or questions, please email us at info@pokenimo.com
SHIPPING POLICY
We aim to provide reliable and timely delivery for all orders. Please review our shipping policy below.
1. Processing Time
Orders are typically processed within 2–4 business days. Pre-orders may have separate timelines, as noted on product pages.
2. Shipping Rates & Delivery
Shipping costs are calculated at checkout based on destination and weight. Estimated delivery times vary by location:
- Domestic (UAE): 2–4 business days
- Other GCC Countries: 7–21 business days, depending on customs and local couriers
We are not responsible for delays due to weather, customs, or courier issues once a package leaves our facility.
3. Tracking
Once shipped, you will receive an email with tracking information. If you do not receive this, please contact us.
4. Customs, Duties & Taxes
International customers are responsible for any customs duties or taxes charged by their country.
5. Address Accuracy
Please double-check your shipping address before confirming your order. We are not liable for lost packages due to incorrect information.
6. Lost or Damaged Items
If your package arrives damaged or does not arrive at all, contact us at [support@email.com] within *48 hours* of delivery or the expected delivery date. We’ll do our best to assist you.
PRIVACY POLICY
1. Information We Collect
We may collect:
- Name, email address, phone number, and shipping/billing addresses
- Payment details (processed securely via third-party payment providers)
- Purchase history and preferences
- Technical information (e.g., IP address, browser type, device info)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you (order updates, customer support, promotions)
- Improve our website and user experience
- Comply with legal obligations
3. Sharing Your Information
We do *not sell or rent* your personal data. We may share limited data with:
- Payment processors and shipping providers (to fulfill orders)
- Service providers helping with marketing or analytics (under strict confidentiality)
4. Data Security
We use secure technologies (SSL encryption, secure servers) to protect your personal information. However, no method of transmission over the internet is 100% secure.
5. Cookies
Our site uses cookies to enhance your browsing experience and collect anonymous analytics. You can adjust your browser settings to manage cookies.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Opt out of promotional communications
- Request data portability (where applicable)
To make any such request, contact us at info@pokenimo.com.
7. Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect data from minors.
8. Policy Updates
We may update this Privacy Policy at any time. Changes take effect once posted on our website.